Shipping & Delivery
Order Timeframes
Items are shipped via StarTrack (Australian Air Express) usually within 24 hours of placing the order (Also referred to as "same day" shipping). If an order is placed before 11:00am AEST then you should expect next day delivery. Although most orders are delivered to major cities overnight (Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth and Hobart), please allow 1-3 working days for delivery to metro areas and 3-6 days to regional areas. Please also note that larger items may take an extra day as they will be sent by road.
Delivery Charges
We offer a table rate shipping arrangement to anywhere within Australia.
| Total Order Amount | Postage & Handling Cost |
| Between $0 and $149 | $9.95 |
| Over $150 | Free |
Order Status & Tracking
Tracking numbers are sent automatically by our system in the late afternoon/early evening. You will be notified by email with the tracking details. Orders can be tracked via StarTrack Trace & Trace.
If your order status says Processing it means your item is ready for shipping or has already been posted. You should soon receive your tracking details.
Discreet Delivery
All our items are securely and discreetly packaged in courier satchels bags or brown boxes with no reference to Pleasure Den or Sex Toys Australia. No one will know what's inside or where it came from!
Out of Stock Items
Due to the high demand of certain products, if the particluar item you ordered is out of stock but an alternative colour option is available, we will automatically send the alternative. If an item is out of stock we will contact you with an alternative option. If we we don't receive a response within 24 hours we will automatically send the alternative.
In the unlikely event that we are unable to fulfil your order then you will be notified within 1 working day. For more information, questions or support then please use our online contact form.
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